Cancellation & Refund Policy
Shipping
Return Policy
At orawfoods.com, we strive to ensure your satisfaction with every purchase. Please review our return policy carefully before making a purchase
Cancellation
Once an order is placed, it cannot be cancelled or modified after 1 hour. Please double-check your order before completing the purchase.
Returns
We offer returns only for damaged products. If you receive a damaged item, please contact us within 2 days of receiving the product to initiate the return process.Conditions for Return:The damaged product must be reported within 2 days of delivery.The product must be unused, in its original packaging, and in the same condition as received.Returns will not be accepted for products damaged due to improper handling or misuse.
Return Process
If you receive a damaged product, please contact our customer support team at nationalprimeexporters@gmail.com or 9842772234 within 2 days of delivery. Our team will guide you through the return process and provide further instructions.
Refunds
Once the returned product is received and inspected, we will process a refund for the purchase amount. Refunds will be issued to the original method of payment within 7 business days.
Cash on Delivery (COD):
Please note that cash on delivery (COD) orders are eligible for returns only if the product is damaged upon delivery and reported within 2 days as per the conditions mentioned above.